Support

	Support



	Support Overview

	Equipment service

	Training

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Support Overview - PPI Equipment

Equipment support/service

Engineering and applications support is available for new and older Process Photonics equipment, old Lumonics custom systems, GSI Lumonics Drillstar® products (see Services page), as well as other laser processing or AOI equipment. If in need of some help with some older equipment, don't hesitate to contact the PPI team with your requirements.

Personnel

PPI has extended its service and support coverage for European customers. Raphaël Ruetsch and Herbert Perl are both very experienced and highly trained product support specialists, quite knowledgeable on laser drilling systems and related applications.

Training

With the on-site commissioning of each system, training will be conducted for personnel with operator, supervisory access and maintenance responsibilities. Topics typically include:

power up/down
load and run job program
generate/amend job program
load/unload parts
alignment of optical beam delivery
preventive maintenance
troubleshooting

If you have need of additional or refresher training as a result of staff turnover, or safety or ISO audits, contact PPI to discuss your specific requirements.